Our Approach

Computools' processes are built to work as a robust, accurate, infallible mechanism. We work stably, systematically, correctly, using agile methodologies, appropriate technologies, and frameworks to deliver competitive solutions
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Our processes are created to work as a robust, accurate, infallible mechanism. We work stably, systematically and correctly, using industry expertise, agile methodologies, appropriate technologies and frameworks.
  • Digital Business and Transformation
  • DATA & ANALYTICS
  • MODERNISATION
  • CX STRATEGY & DESIGN
  • PLATFORM & PRODUCT ENGINEERING
  • UX/UI DESIGN
  • PROJECT MANAGEMENT
  • Quality Assurance Services
  • ONGOING SUPPORT AND MAINTENANCE
  • DEDICATED DELIVERY TEAMS
  • TECHNOLOGY ADVISORY

Digital Business and Transformation Approach

DATA & ANALYTICS Approach

MODERNISATION APPROACH

CX STRATEGY & DESIGN APPROACH

PLATFORM & PRODUCT ENGINEERING APPROACH

UX/UI DESIGN APPROACH

PROJECT MANAGEMENT APPROACH

Quality Assurance Services approach

ONGOING SUPPORT AND MAINTENANCE APPROACH

DEDICATED DELIVERY TEAMS APPROACH

TECHNOLOGY ADVISORY APPROACH

Before you get in touch we wanted to let you know Once you reached out to discuss your requirements Before we start cooperation with you While we are working with you Before we release the deliverables After we finished the agreed engagement
We work tirelessly on researching latest trends and technologies per guidance by Gartner, Microsoft, Google and other global businesses We review the online presence of your business to prepare for the initial conversation We double check the understanding of your requirements with key people in your team We maintain the highest level of professional conduct We thoroughly test the product according to industry best practices We remain committed to our support or warranty obligations, you can count on a quick and meaningful response from our team
We continuously train our engineers, analysts, designers and project managers on best practices and technical innovation We are ready to present the case studies and technical expertise relevant to your request We discuss with you pros and cons of the proposed ways of moving forward We are responsive, communicative, and proactive We incorporate the feedback from product managers, user acceptance team or focus groups into the solution We come up with a proposal for future technological innovation, if this is of interest to you
You can benefit from knowledge sharing and project expertise accumulated in our centres of excellence We come to the first call ready to discuss your requirements and expectations in detail We make clear key assumptions,  dependencies, potential risks and mitigation strategies We are focused on how to get things done We ensure the security of the code and its transfer We ask for a detailed feedback session so we can improve our services
Our typical first project with a client takes 3 to 9 months to complete and 85% of the clients work with us beyond the initial project We bring the experts with relevant technology or industry experience so you have maximum value from the first contact with us We negotiate the legal and commercial agreements in good faith so you are comfortable they reflect the specific arrangements important to your business We embrace the change, and are ready to work together with you to factor the new information into the delivery plans We proactively discuss the support requirements with you, if applicable We will ask for a reference letter or a testimonial

Contractual Models and Commitments

We recognise that every business is unique, which is why we offer a wide range of commercial models. Each model is tailored to potential priorities of your organisation, and comes with a set of commitments.
  Time and Material Monthly, Quarterly or Annual Retainer Fixed Price per Sprint or Phase Fixed Price for Project Implementation
Suitable for the projects that: Require occasional specialist input delivering improvements, new features or addressing requests from your customers Regularly deliver new functionality or product updates within allocated budget, and require stable team with profound knowledge of your product or industry Are in a rapid development phase, under pressure for regular delivery, where technical priorities are frequently re-evaluated within a set strategic direction Have a well defined goal, agreed scope and hence little uncertainty regarding integration or implementation priorities. Usually preceded by a discovery or analysis phase
Suitable for the organisations with: Occasional need in specialist skill set Steady pace and predictable flow of improvements Agile mindset, skilled at re-evaluating priorities quickly and adjusting accordingly Strong project culture and the result-oriented mindset
Computools commits to:
  • Respond to the request within agreed time frame
  • Discuss the implementation options with you, explaining pros and cons
  • Deliver in line with the agreed requirements and specifications
  • Provide regular updates on the progress, raise and discuss risks or uncertainties
  • Allocate the experienced team of engineers proficient in the required technical stack
  • Maintain the long-term stability of the team
  • Conduct knowledge sharing and onboarding in case a team member has to be replaced
  • Propose process improvement
  • Take care of engineers’ professional development
  • Organise the team of engineers, analysts, designers, project managers in line with your technical and domain knowledge requirements
  • Maintain the long-term stability of the team
  • Conduct knowledge sharing and onboarding in case a team member has to be replaced
  • Proactively discuss with you the process improvement and product enhancement ideas
  • Deliver the project or phase within the agreed time and budget
  • Proactively highlight any technical or business changes that might affect the project
  • Evaluate and discuss with you the engineering or business choices that our team proposes
  • Provide support and maintenance of the solution after implementation, if you wish
To achieve maximum value for your business be prepared to:
  • Devote time to discussing in detail the outcomes you expect
  • Organise access to your development environment
  • Take time to review the work in progress and final deliverables
  • Provide feedback in a timely manner
  • Evaluate the technical and communication skill set of the engineers
  • Organise access to your development environment
  • Set the technical standards, conventions, architectural guidelines or let our engineering managers define it for you
  • Proactively plan the workload for the engineering team
  • Share the long-term plans, discuss process and product improvement ideas with the team
  • Provide strategic direction to solution development
  • Review the progress towards your goals and adjust priorities, discuss the changes with the team
  • Set the technical standards, conventions, architectural guidelines to ensure consistency across your technical estate
  • Create collaborative work culture between the technical team and the business stakeholders
  • Articulate the goals you would like to achieve
  • Engage in a detailed discussion regarding the solution, business processes, user experience, risks, limitations and dependencies
  • Review the progress during demo sessions and provide timely feedback to the team
  • Organise the business review and acceptance team consisting of the key stakeholders and representative users
  • Monitor the progress against agreed budget and timeline

CONTACT US

Get in touch with us to discuss price for your future project. Use the form below or send us an e-mail to info@computools.com

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Case Studies

Here's how we helped our clients achieve their results. You can use filter below to simplify searching for most relevant case study for you and your business:

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